FPCTA

Policies for FPCTA

COVID-19 Social Contract
I acknowledge that I am aware of certain risks of participating in public events due to the COVID-19 pandemic, and that I am choosing to enter the venue my tickets are purchased for. I understand that by leaving my home, I am exposing myself to a greater risk of becoming infected with coronavirus, or of infecting other people. In order to do my part to not spread this virus, I agree to not enter the venue and to return home if (a) I have a temperature of 100.4 degrees or above, (b) the venue's medically trained professional determines that I may not safely enter the venue, or (c) there is reason to believe I carry the coronavirus despite the current absence of symptoms. If I enter the venue, I agree to strictly follow all health and safety rules the venue has posted, which are designed to protect patrons, workers, and performers.

Refund and Exchange Policy
There are no refunds on Season tickets nor individual show tickets. Season ticket holders may exchange tickets for free. Individual ticket holders may exchange tickets for a $5 fee per order.

Please email BoxOffice@FantasyPlayhouse.com or call the office at (256) 539-6829 during business hours Monday-Friday to speak to a Patron Services representative and they will happily assist you with your ticket exchange over the phone. All ticket exchange requests need to be made in advance of your scheduled performance.

Unless otherwise stated, all Fantasy Playhouse Mainstage Productions will be at the VBC Playhouse.

Ludus Refund Policy
Refunds and exchanges are at the discretion of the event organizer (FPCTA). All Ludus convenience fees are non-refundable.